Health Care VA

The Healthcare Virtual Assistant provides administrative support to the medical practice, freeing up the staff to focus on patient care. This includes tasks such as scheduling appointments, managing patient records, and processing insurance claims.

Responsibilities:

• Transcribe medical reports, summaries, office visit notes, and other medical documents from recorded messages from health care providers.
• Provide online copies of transcribed documents to physicians or other providers for review and signature, making corrections or changes as noted.
• Deliver exceptional customer service, calendar, and meeting management; email management; client relationship management; documentation preparation, and other administrative tasks as needed.
• Familiarity with proper grammar, spelling, and sentence structure as well as medical jargon and abbreviations for accuracy.
• Receive patients, schedule appointments, and maintain patient records.
• Work with transcription equipment that can include speech recognition equipment, word processing, and computer software.
• Maintain strict adherence to patient confidentiality according to provider standards and government regulations.
• Review transcription documents for quality assurance and precision to spot and correct any errors that could impact patient care and medical liability.
• Create templates and enter data into electronic health record (EHR) systems for updated record-keeping and archives.
• Answers telephone inquiries from patients and others; screens call to determine the nature and urgency of inquiry, refers calls as appropriate, and/or schedules appointments with practitioners; instructs patients as needed regarding administrative and/or logistical procedures.
• Obtains patient histories, and insurance approvals as appropriate; prepares and updates medical charts and associated records and enters patient data into files and automated databases.
• Collects, verifies, records, and maintains data on clinical activity and/or research; prepares associated reports as required.
• Provides day-to-day staff support for the unit, including preparing documents and reports, providing office services, scheduling, and facilitating meetings and travel arrangements, and/or providing dictation or transcription services.